Skigaarden General Terms & Conditions
Thank you for visiting our website!
Please familiarize yourself with the text below to reassure yourself with our terms & conditions, services and liability.
Direct link to:
Your use of the Skigaarden website
Accommodation Terms & Conditions
Cancellation of accommodation
Catering Service Terms and Conditions
Heimatt Terms & Conditions
COVID-19 Update
Toll Road Holdeskarvegen
Parking at Skigaarden
Who can book?
Travelling with pets?
The Transparency Act
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By using our website and the services Skigaarden provides, you agree to our terms and conditions. If you do not accept these terms and conditions, you must refrain from using the website and the services.
When these General Terms & Conditions mentions “Skigaarden,” “we,” “us,” or “our,” it refers to the company that is in charge of running Skigaarden - Skigaarden AS.
www.skigaarden.com and www.skigaarden.no is operated by Skigaarden AS.
Skigaarden AS is registered in Norway. Company Registration Number: 924496681. Address: Berget 17, 3519 Hønefoss, Norway. Skigaarden AS is also the contracting party when you are booking accommodation or other services through the Skigaarden Platform, ordering by e-mail, telephone or by personal contact with Skigaarden representative.
It is also important that you read the information on our website and check the details confirmed back to you at the time of booking, as this form the basis of your agreement with us. And remember, when you tick the box/boxes ‘I have read and agreed the Terms & Conditions’, you agree to the General Terms & Conditions and any other specific Terms & Conditions that governs the selected Skigaarden services. In other words, your contract with Skigaarden / Skigaarden AS is bound by the ‘Terms & Conditions’ at the time of booking.
You should only use our websites if you can form a legally binding contract that is enforceable against you as a guest. To book/conclude an agreement with Skigaarden in respect of accommodation, the guest must be aged 25 or over. All staying guests must be aged 18 or over to stay in the accommodation. The age limit does NOT refer to children in companion with guardian. Satisfying the age limit is a requirement to gain access to the accommodation. You may be asked to proof your identity on arrival. If the guest does not satisfy the age limit when accessing the accommodation, the cancellation rules apply. In the case of organized groups and travel parties with a leader, exceptions may be made to the above regulations by agreement with Skigaarden. You also agree to provide us with complete, accurate and current information when booking accommodation through us. We will only use and store your information in accordance with our Privacy Policy.
You acknowledge that Skigaarden will send you emails and SMS relating to your transactions and other activities (if we have your consent) on the website.
You may also agree to regular Skigaarden newsletters to be sent electronically and you can opt out of receiving them at any time.
Username and password
Users who have been assigned a username and password are required to treat them confidential and must not disclose it to others. It is not allowed to attempt to gain access to any part of the website without a legitimate username and password.
Booking Confirmation Methods
We provide the following Booking Confirmation methods:
- Online Bookings with Instant Confirmation for reservations made through our booking system.
- Requests where approval is required
Online Booking Confirmations are always instant and require payment by credit/debit card. Your payment will be charged from your card right away and the reservation will be considered as confirmed.
Requests through our system, affiliates, telephone, email or any other source, require approval before payment is needed. Only when a request is processed and accepted, you will be asked to proceed with payment, in order to confirm your reservation. Hence, the status of your payment is what makes a reservation confirmed.
When a Booking is Confirmed you will receive the Booking Voucher which includes the reference number, payment details and any other information related to the service/services purchased through Skigaarden.
Our General Payment Policy
If you wish to reserve/book a service online with us (e.g. accommodation, catering, etc.), a minimum first payment of 25% is due at the time of booking. We do not confirm any services without the placement of the first payment. The remainder of the balance must be paid in full no later than 42 days prior to service provision (e.g. Day of Check-In for accommodation, day of service provision for catering services, etc.). For “late bookings” the full amount will be requested at the time of booking. Late bookings are the bookings that are made less than 42 days prior to service provision. For details, please refer to the table below:
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Days prior to arrival / service provision
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% of total payment
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42 days or more
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25% from a total cost
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41-0
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100% (or the remainder of 75%)
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When reserving your services with us, you will be given two options for paying the first payment and the remaining balance of your Booking.
- Online payment by credit card.
- Bank transfer to our account.
Please note that the General Payment Policy above applies to all our services. However, you must always refer to the payment policies (if any) that govern the services that you have selected as they might exceed the General Payment Policy. This may apply to special offers and discounts that we occasionally offer under special terms (e.g. Full Pre-Payment / No-Cancellation) that will differ from the General Payment Policy. When you purchase services under special offer rates, you adhere to the associated Payment Policies. When you book accommodation through third parties (e.g. booking.com) their payment policy will apply.
Charge-free payment via the internet
You can pay securely and easily with credit card at www.skigaarden.com. A registered e-mail address and password are required to log in.
Payment charges
When paying from abroad, you (the guest) must pay the bank charges in your home country and in Norway. Skigaarden shall receive the agreed price that appears on the booking confirmation in specified currency.
What happens if you do not pay on time?
The booking will be cancelled if the first payment or final payment is not received by Skigaarden by the date indicated on the booking confirmation or reminder. If you do not pay on time, this will be regarded as a cancellation and the cancellation rules will apply.
Cancellation or Alteration by us
In the highly unlikely event that a confirmed accommodation cannot be made available, be out of order or deemed substandard prior to the arrival date. Skigaarden reserves the right to provide you with substitute comparable or better service without liability. If a comparable alternative cannot be made available, guests may wish to receive a complete refund of the service cost only for the confirmed service. Skigaarden will only be liable for accommodation and services booked through our websites and cannot bear responsibility for other arrangements or services booked separately in connection to our services.
Disclaimer
Skigaarden is not responsible for inadvertent errors on our website. All rates and services details are subject to change without prior notice.
No Waiver
If we do not exercise or enforce any right available to us under these terms and conditions, it does not constitute a waiver of those rights.
Governing Law
These terms and conditions are governed by the laws of Norway, where our company is based. Venue, “Verneting” is Nesbyen.
Skigaarden Property Rights
Skigaarden AS owns all rights in relation to the skigaarden.no and skigaarden.com websites (such as; text, graphics, logos, icons) and the booking software and other material underlying and forming part of the services and the website. You may not without our prior written permission, in any form or by any means: adapt, reproduce, copy, store, distribute, print, display, perform, publish or create derivative works from any part of this website; or commercialize, copy, or on-sell any information, or items obtained from any part of this website.
The above are the Skigaarden General Terms and Conditions that apply and govern all of our services. Please click on the link(s) below to read the terms and conditions that apply to your selected services. Please note that by accepting the Skigaarden General Terms and Conditions you also accept the terms and conditions that apply to your selected services only.
Today's society is experiencing ever-increasing concerns about accountability, transparency and ethical business practices.
In Norway, we have therefore introduced the Openness / Transparency Act, a piece of legislation whose purpose is to promote transparency and the provision of information.
In order for this to be possible, the law requires companies to survey and assess how human rights and working conditions are safeguarded throughout the company's value chain.
Furthermore, the companies must report which measures have been taken to safeguard human rights and how effective they have been.
In line with the legislation, and in cooperation with our business partners, Skigaarden wants to contribute to promoting companies' respect for basic human rights and decent working conditions in connection with the production of goods and the delivery of services.
AGE LIMIT You must be over 25 years old to be allowed to check-in during short term bookings, unless you are travelling as a family with kids, or a school with responsible adults.
CHECK IN Check-in is between 17:00-21:00. Late check in is possible but needs to be arranged in advance.
You should only use our websites if you can form a legally binding contract that is enforceable against you as a guest. To book/conclude an agreement with Skigaarden in respect of accommodation, the guest must be aged 25 or over. All staying guests must be aged 18 or over to stay in the accommodation. The age limit does NOT refer to children in companion with guardian. Satisfying the age limit is a requirement to gain access to the accommodation. You may be asked to proof your identity on arrival. If the guest does not satisfy the age limit when accessing the accommodation, the cancellation rules apply. In the case of organized groups and travel parties with a leader, exceptions may be made to the above regulations by agreement with Skigaarden. You also agree to provide us with complete, accurate and current information when booking accommodation through us. We will only use and store your information in accordance with our Privacy Policy.
Booking Confirmation Methods
We provide the following Booking Confirmation methods:
- Online Bookings with Instant Confirmation for reservations made through our booking system.
- Requests where approval is required
Online Booking Confirmations are always instant and require payment by credit/debit card. Your payment will be charged from your card right away and the reservation will be considered as confirmed.
Requests through our system, affiliates, telephone, email or any other source, require approval before payment is needed. Only when a request is processed and accepted, you will be asked to proceed with payment, in order to confirm your reservation. Hence, the status of your payment is what makes a reservation confirmed.
When a Booking is Confirmed you will receive the Booking Voucher which includes the reference number, payment details and any other information related to the service/services purchased through Skigaarden.
Our General Payment Policy
If you wish to reserve/book a service online with us (e.g. accommodation, catering, etc.), a minimum first payment of 25% is due at the time of booking. We do not confirm any services without the placement of the first payment. The remainder of the balance must be paid in full no later than 42 days prior to service provision (e.g. Day of Check-In for accommodation, day of service provision for catering services, etc.). For “late bookings” the full amount will be requested at the time of booking. Late bookings are the bookings that are made less than 42 days prior to service provision. For details, please refer to the table below:
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Days prior to arrival / service provision
|
% of total payment
|
|
42 days or more
|
25% from a total cost
|
|
41-0
|
100% (or the remainder of 75%)
|
When reserving your services with us, you will be given two options for paying the first payment and the remaining balance of your Booking.
- Online payment by credit card.
- Bank transfer to our account.
Please note that the General Payment Policy above applies to all our services. However, you must always refer to the payment policies (if any) that govern the services that you have selected as they might exceed the General Payment Policy. This may apply to special offers and discounts that we occasionally offer under special terms (e.g. Full Pre-Payment / No-Cancellation) that will differ from the General Payment Policy. When you purchase services under special offer rates, you adhere to the associated Payment Policies. When you book accommodation through third parties (e.g. booking.com) their payment policy will apply.
Charge-free payment via the internet
You can pay securely and easily with credit card at www.skigaarden.com. A registered e-mail address and password are required to log in.
Payment charges
When paying from abroad, you (the guest) must pay the bank charges in your home country and in Norway. Skigaarden shall receive the agreed price that appears on the booking confirmation in specified currency.
What happens if you do not pay on time?
The booking will be cancelled if the first payment or final payment is not received by Skigaarden by the date indicated on the booking confirmation or reminder. If you do not pay on time, this will be regarded as a cancellation and the cancellation rules will apply.
We have the following cancellation policy and fees, always in accordance with our General Payment Policy:
Cancellation of accomodation (11 or more ordinary beds e.g. STORELIA chalets)
- If you cancel your reservation 90 days or more prior to the arrival date, Skigaarden will retain the first payment, 25% of the total cost.
- If you cancel your reservation 89-42 days prior to the arrival date, a 50% fee from the total cost will occur. If the full payment was already made, you will be refunded 50% of the total cost. An administration fee of NOK 195 will be deducted from the refundable amount.
- If you cancel your reservation 41-0 days prior to the arrival date, you will be charged the full amount and there will be no refund.
Please see the General Cancelation Policy Table below for accommodations with 11 or more ordinary beds e.g. STORELIA chalets.
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Days prior to arrival date
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% charge of the total amount
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90 or more
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25
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89 - 42
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50 + administration fee NOK 195
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41 - 0
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100
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Cancellation of accommodation (10 or less ordinary beds e.g. UTSIKTEN, STORGAARDEN apartments)
- If you cancel your reservation 42 days or more prior to the arrival date, Skigaarden will retain the first payment of 25%/ deposit
- If you cancel your reservation 41-15 days prior to the arrival date, Skigaarden will retain 50% of the total cost and an administration fee of NOK 195.
- If you cancel your reservation 14-0 days prior to the arrival date, you will be charged the full amount and there will be no refund.
Please see the General Cancelation Policy Table below for accommodations with 10 or less ordinary beds e.g. UTSIKTEN, STORGAARDEN apartments).
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Days prior to arrival date
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% charge of the total amount
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42 or more
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25
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41 - 15
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50 + administration fee NOK 195
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14 - 0
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100
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Any third-party charges upon refunding will be passed onto you (e.g. bank transfer charges). All refunds will be paid within 5 working (bank)days, counting from the next working day of the cancellation. Please also note that all cancellations must be made only in writing (email) or online through your profile at www.skigaarden.com, unless they occur due to no payments within the agreed time frames.
Cancellations made prior to receiving a booking confirmation do not incur any fees.
We want all our guests to feel safe at Skigaarden and Storelia, and we follow national guidelines for infection control.
We have flexible cancellation in cases due to restrictions on covid-19. The customer is entitled to a full refund or can change the booking to a later date, as long as it is possible with regard to availability.
We reserve the right to change your booking if the restrictions at covid19 require that. In cases where this is required, we will contact you before we make any changes.
The road to Skigaarden from RV52 is a toll road. Payments are done by the costumer on www.youpark.no
The specific road is Holdeskarvegen.
The pass is registered automatically at the bottom of the road Holdeskarvegen,
Passing is connected to the license plate number.
Payments need to take place within 48 hours on www.youpark.no
Prices:
1 pass - NOK 70,-
Clip Card - 6 times - NOK 400,- (go to www.youpark.no, selct toll roads, search for the specific road Holdeskarvegen and select the subscription).
1 year - NOK 1 000,-
Parking is allowed on the LEFT side of the bridge.
No parking on the right side of the bridge - it is a turning point for the ski bus.
Parking in the garage is very limited, so please contact the reception first before you enter the garage: +47 401 03 273
- P1 (Outside)
High season
01.12 - 01.05
Fee-based parking every day from 00-24.
1 hour free parking
Then per started hour - NOK 50
Max price per continuous parking within 24 hours - NOK 150
Free for restaurant and overnight guests.
The license plate number must be registered at Skigaarden.
Low season
02.05 - 30.11
Free parking.
- P2 (Garage)
Fee-based parking every day from 00-24.
1 hour free parking
Then per started hour - NOK 60
Max price per continuous parking within 24 hours - NOK 200
Max price per week (continuous parking only) - NOK 600
Free for restaurant and overnight guests.
The license plate number must be registered at Skigaarden.
Travel Insurance
For your peace of mind and to cover you from every eventuality, we recommend all guests to have comprehensive travel insurance.
Damage Payments
Please make sure that there is no damage, breakage, missing items, no additional cleaning for chalets or apartments left abnormally dirty and no other outstanding charges upon check out.
You, as the guest, agree to take all reasonable steps to ensure that your guests or families adhere to the rules and regulations affecting the accommodation you lease.
All chalets and apartments are fully furnished, including bed linens and towels for guests to use. Rearranging the furniture or removing any items from the chalets or apartments is strictly prohibited.
Skigaarden will be providing all rules in writing to you along with our terms and conditions once accepting ‘I have read and agreed the Skigaarden Terms & Conditions’ check box. If property manager reports to us damage, breakage, missing items, chalets or apartments left abnormally dirty, the guest will be charged for the additional cost to put the rental property back to the same standard as it was upon arrival.
Check-in and Check-out Times
The check-in and check-out times will be provided on your confirmation.
Liability
Skigaarden AS, acts as a responsible company for running Skigaarden complex, as well as booking of the properties. Skigaarden AS does not assume any liability for personal or property loss and damage or injury during guest´s occupancy of their chalet or apartment.
Dogs are allowed at Storelia chalets and in these Skigaarden apartments: Storgaarden 1-1; 1-2, Stølen.
Dogs are not allowed in the rest of the apartments at Skigaarden.
Cleaning
All chalets / apartments are cleaned thoroughly prior to your arrival. Guests who book accommodation for 7 nights or longer can order a mid-week cleaning service for additional cost. If this service can be of interest, please select the service at supplement services stage when booking your holiday at www.skigaarden.com. Details about cleaning will be included in your voucher.
Complaints & Maintenance
In case of maintenance problems at your holiday property, if something is missing, broken, or if you are not satisfied with the cleaning, please contact the reception desk immediately (if arriving late, contact the reception before 11 am the day after), we will strive to repair the problem as soon as possible.
No refund or rate adjustment will be made for unforeseen mechanical failures such as the supply of electricity, water, television or cable service, appliances etc. It is the guest's obligation to report any problems or damage at the chalet, apartment or room immediately. If the guest did not report any defects or inadequacies to the relevant personnel on site and Skigaarden, therefore, did not have the opportunity to assist, the guest will not be entitled to compensation according to practice and our booking terms and conditions.
Special Events
Special events such as weddings, birthday celebrations, other special occasions are allowed, but only with written permission. Guests shall be respectfully quiet and peaceful, so as not to disturb the local residents in the area. Most of our guests want to rest in preparation for the next day in the slopes. Therefore, guests are requested to keep quiet in the chalets/ apartments/ rooms between 23.00 and 7.00.
Skigaarden’s Changes and The Guest’s Rights
Skigaarden may change the terms and conditions for the arrangement as long as the guest can be offered equivalent alternative services. If Skigaarden’s costs are increased after the agreement has become binding for the parties, Skigaarden is entitled to increase the price of the arrangement by an amount equivalent to the cost increase if the cost increase is the result of changes in taxation or other fees for services included in the arrangement. The price may not be increased in the last 20 days prior to arrival and the Guest must be informed immediately in the event of a price increase. The guest has the right to replace himself with another person and Skigaarden must approve that person unless there are particular reasons not to do so. If changes are made to bookings, Skigaarden is entitled to levy an administration fee of NOK 195.
What Are The Guest’s Responsibilities?
Guests must follow the rules of conduct, instructions and stipulations that apply for accommodation, catering etc.
Between the hours of 11 p.m. and 7 a.m. the guest must show the utmost consideration and not disturb other guests. Noisy residents – especially at the night time – or residents that causes damage to the property will be contacted by our security service staff or may even, depending on the situation, face immediate ejection. Parties and other social events are not allowed unless otherwise specified, always with the written consent of the accommodation manager. In case of disturbance, please contact us.
The guest is fully responsible for any damage to the accommodation and its contents during occupancy. The guest must lock windows and doors securely at all times, blow out candles etc. when not on the premises, and must exercise due care in securing all personal property.
If the guest, or another person with access to the accommodation given by the guest, behaves in a negligent or careless manner and the no smoking rule is broken, a cleaning cost of NOK 6,000 will be payable by the guest.
The guest is not permitted to use the accommodation for any purpose other than the one agreed upon at the time the booking was made (normally recreational purposes) and is not permitted to allow more people to stay overnight in the accommodation or put up a tent, caravan, music system, bath tub, etc. on the property. It is strictly forbidden to accommodate guests that were not initially included in your Voucher.
All keys/ key-cards to the accommodation must be delivered back before the departure. Failure to do so will result in a charge of at least NOK 300 per key. The cost would need to cover the expenses of producing a new key, a possible need to change the locks (extra costs).
The departure cleaning that is included in your stay price includes basic cleaning inside, but NOT washing dishes or emptying rubbish/removal of empty bottles. The guest must clean up before departure, remove garbage, following the accommodation instructions. If these rules are not observed, Skigaarden will debit a fee of NOK 1500 or more (depending on the size of the accommodation).
Skigaarden has the right to cancel the agreement with immediate effect if the guest or any person in the guest’s company behaves in a disorderly manner and/or causes damage to the accommodation or the surrounding area, or if the accommodation is used for a purpose other than the intended one. If the agreement is cancelled, the guest and those in his/her company/ party must immediately move out of the accommodation and no refund will be payable. In the case of an immediate cancellation of the agreement for the above-mentioned reasons, Skigaarden will debit the guest for the costs of the damage. In the event of immediate notice of termination of the agreement, Skigaarden reserves the right to be able to close the accommodation and remove the guest’s property.
What Happens In The Event Of A Dispute?
The guest should contact Skigaarden with any complaints. If the guest and Skigaarden cannot reach agreement, the matter can be referred to the Norwegian National Board for Consumer Complaints or a general court of law.
Natural Disasters, Industrial Action, War Etc.
Both parties have the right to withdraw from the agreement if the arrangement cannot be provided due to an act of war, natural disaster, industrial conflict, prolonged interruption in the water or energy supply, fire or other similar significant event that neither of the parties could have predicted or influenced.
Other
The relevant check-in and check-out times are indicated in the booking confirmation. The price of accommodation includes departure cleaning, made beds, towel package (1 little+1 big towel per bed). The price does not include refill of toilet paper, cleaning supplies, etc. unless otherwise stated in the booking confirmation. Cots/high chairs can be ordered for additional price. Remember to bring the supplies you need for your stay. Skigaarden’s accommodation where it is not allowed to smoke or bring pets (only dogs are allowed). Accommodation is not sanitized for allergic persons. Skigaarden accepts no responsibility for items left behind.
So, our services…
Our Online Booking Service is for short term rentals, not for the use of long term service seekers for example renters or those looking for permanent accommodation. For instance, we may provide long – term rentals only by case and only on demand. Please contact us for further details and we will be happy to help.
Personal Data Act
By registering their personal details, the guest agrees that Skigaarden, in its capacity as manager of guests’ personal details, may use the information to fulfil Skigaarden’s undertaking to the guest and also forward the information to its partners if it is neccesarry for providing our services. Skigaarden uses the guest’s details for the purpose of providing information, offers and services regarding the guest’s booking via e-mail, telephone, text and mailings. The guest may also be contacted for market surveys.
Our Service and Product
Skigaarden provides Catering and Private Chef Services through www.skigaarden.com where we present catering menus, created by our dedicated Head Chef. Skigaarden has teamed up with qualified, highly trained, professional chefs who provide great food experiences.
Through our website we provide a platform where you may select and schedule meal preparation completed by our professional chefs at Skigaarden restaurant and delivered to your chosen location, or private chef and waiter delivers the meal and service you at your chalet or apartment.
Staff and prices
We charge NOK 450,- pr. hour for Chef/ Waiter.
On a three - course meal we recommend:
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Up to 12 people
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1 chef
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12-20 people
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1 chef, 1 waiter
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Over 20 people
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2 chefs, 1 waiter
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Over 36 people
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2 chefs, 2 waiters
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It’s often the most efficient to have enough staff, then the dinner will be served warm, to everyone. In normal circumstances you can calculate 2 hours pr staff, unless you want something extra. Please get in contact with us in connection to this - we are quite flexible. You can send a request through our website or send e-mail at restaurant@skigaarden.no.
Conditions for catering
We have a minimum of 8 people per menu. If there are less guests than 8 persons, you may contact us by calling +47 482 00 267.
We wish to get orders as soon as possible, and we will get back to you with an offer shortly. If we don´t get any answer from you within 24 hours, you need to send us the request again. When ordering for bigger events, please contact us early, so we can organize the delivery well and give you as good experience as possible.
We accept changes/cancellations up until one week prior to service provision, after that you can contact us by calling +47 482 00 267 and we shall see what we can do to solve the changes.
Prices and VAT
All prices on the website are included 15 % VAT and exclusive delivery fee.
When it is only delivery of the catering, we charge a delivery fee of NOK 250,-
Deposit
In case of weddings and other events, we may charge a deposit.
Order pick ups
It is possible to pick up your order by agreement from Skigaarden restaurant.
Payment
You can reserve the service through our Online Portal and pay online or by bank transfer. Our customers – also referred to as "Guests" will be able to arrange the menu, chef/ waiter, times, location and calculate price using the Skigaarden website.
We have these alternatives for payment:
- Pay when pick up by cash, creditcard or Vipps.
- Vipps on delivery
- Payment by bank transfer after the service provision. For using this method of payment we require invoice and e-mail address.
Service Delivery
The available times of the Catering Service will be provided during the booking process. We offer different menus for summer and winter seasons as well as different times and duration of service provision, so please make sure to select the timeframe, which is best suited for you. The times and the duration of the service provision will be clearly stated on your Voucher. Amending the time and/or day of service is subject to availability and extra fees may apply.
Cleaning
All chefs will leave the place of the service clean and tidy. After the end of the service the place will be thoroughly cleaned and all utensils will be washed up.
Special Functions
Skigaarden wishes to maintain a cosy atmosphere for the quiet enjoyment of guests. We provide our Catering and Private Chef Services to family groups, companies and responsible adults only. We expect guests to act respectfully and peaceful, so as not to disturb the other guests or the local residents in the area during the provision of our services.
We may cater for special events such as weddings,ceremonies, birthdays, etc. – please, send us a request and we will be happy to help you.
Limitation of Liability
We do not assume any liability for personal or property loss and damage or injury during and after the provision of the private chef service.
In the unlikely event of a guest wishing to make a complaint about the catering or / and private chef service, the guest will be encouraged to contact Skigaarden by email to restaurant@skigaarden.no to notify us of the complaint. Skigaarden will pursue to resolve the dispute.
Your Liability
Guests are responsible for stating clearly and well in advance any nutrition or special requirements such as food allergies, intolerances, limitations to the consumption of certain ingredients, vegan and vegetarian requirements etc. Failure to notify may lead to service failures on the guests’ behalf without reimbursement.
You need to ensure that your place of venue is suitable:
If you stay in Skigaarden Property, you are required;
- To be present at the mutually agreed venue 30 – 45 minutes prior to the service to allow for the chefs to commence the service on time, unless specified differently on the voucher.
- To ensure any nutrition or special requirements, allergies, intolerances, limitations to the consumption of certain ingredients are informed to us at the time of booking.
If you stay in a Third-Party Accommodation, you require;
- Prior permission by the owner of the accommodation that a service will take place. We do not provide Private Chef Service in properties where the owners do not permit or allow for third party services to be provided. It is important that you have the required consent from the owner of your chosen location.
- Providing Skigaarden with a link of the accommodation where sufficient pictorial material would be available, to ensure the chosen accommodation has all the required facilities for the Private Chef Service, and that it is suitable and fall within the area where we provide the service.
- Informing us in writing if there are any shortfalls in equipment at the chosen venue. Our chefs will always carry with them extra equipment such as cutlery, but they are not obliged to carry equipment such as a free-standing BBQ, cookers, tables, chairs, etc.
Number of Guests and their Ages
Please ensure you do not exceed the maximum number of guests allowed in each Private Chef session. Additional guests not already included on the voucher will not be served. Please, state the ages of Children during the booking process. The quantity of the food served will be adjusted according to the ages of the children in the group.
So, to sum up Our Services…
We provide Catering and Privat Chef/ Waiter services for people seeking great culinary experiences. Our ‘Online Booking Service’ is not for the use of long term arrangements or those looking for permanent provision of chef services. We may provide such services only by case and only on demand. Please contact us for further details and we will be happy to help.
Enjoy more privileges as a member of Heimatt
Heimatt is currently the first and only private membership club for ski enthusiasts in Norway and facilitates a positive and warm environment for our regular mountain guests. We have great ambitions to be a membership club of high quality and we are constantly working to improve ourselves. Not only we are Norway's first membership club for ski and mountain fans, we will make sure that we are the best - always.
Heimatt is a 500 square meter service area in the most superior location at Skigaarden and is completely dedicated to our regular guests. Here we offer extra comfort and extra ambience. Our facilities include a wardrobe where you can slip into more comfortable footwear, while your alpine shoes can wait on the drying rack. Heimatt is a versatile lounge area with various seating areas, large dining tables, sofas and lounge chairs. At Heimatt you have at all times access to free coffee and tea, and newspapers and light refreshments during holidays and weekends. You can easily order food from Skigaarden restaurants.
Heimatt is a meeting place for regular mountain enthusiasts, where you can meet peers in a calm and restorative environment. The venue is available for members who are looking to host private arrangements, lunches, meetings etc gratuitously. If this is of interest, please contact the operations manager at Heimatt in advance. The venue has a corresponding private sun terrace, with modern lounge chairs and a stunning view of Holdeskaret and Tinden.
At Heimatt we are keen to give you a pleasant and comfortable stay and you can rest back in modern, comfortable and plush surroundings. You can savour a delicious hot chocolate, order from a great variety of food, snacks and drinks, read newspapers and enjoy a relaxed environment. You have also access to free WiFi.
Benefits in Heimatt?
Basic membership includes the following:
- Entrance to the entire Heimatt - a cozy and comfortable lounge, completely dedicated to our regular guests.
- Private dressing room with drying facilities for clothes and alpine boots.
- Private lockers.
- Private wool slippers with Heimatt logo.
- Unlimited free coffee and tea.
- Newspapers on weekends.
- Food service.
- Large private patio with comfortable and modern furniture.
- Reserve a part of the club area for meetings.
- Own membership cards for use as keycard and payment card. Skipass can be added as well. Payment conditions apply.
- Guest access to a limited extent - 4 times in a winter season, excluding public holidays. Guests will be signed in the guestbook.
N.B. This applies during normal business hours of Heimatt, Skigaarden.
Authorized membership card
The membership card acts as a debit card associated with the membership. Everyone who is part of the membership gets their own card and you can assign all the children the opportunity to shop at Skigaarden on their own. This means that you can also create payment agreements with us, where we agree on a limit for your consumption per month. This is normally linked to a credit card. The membership card also acts as an admission card to the Heimatt areas.
If membership is terminated, membership cards must be returned to the hostess at Heimatt.
Membership types and prices
Heimatt will be limited to 299 memberships, with an estimated approximately 7-900 people in the membership base. In order to operate Heimatt, and to maintain a good level of service, an annual membership fee will be charged. This also includes a prepayment of food / drink at Skigaarden. Each membership gets a membership account with an annual restaurant advance of NOK 4000, which can be used in all Skigaarden restaurants.
* Please note that the restaurant advance payment must be used in the current season and will not be carried over to the next season.
Types of membership:
- Household membership / family
- Single man / private membership
- Company Membership
- Freehold
Household Membership / Family:
A membership for families with up to 4 family members. This applies to 2 adults + 2 children (children 6-23 years, children under 6 years - free). If a family has more children than 2, it is possible to extend the membership. If you need extended family membership, the price is NOK. 2000, - per extra child.
Individual / Private Membership:
A membership for a single person.
Company Membership:
We are able to offer some corporate memberships. These memberships often have a number of simultaneous users. Please contact us if this is of interest or relevant for your company. The price for such membership depends on the overall package.
Freehold:
When investing in an apartment at Skigaarden you automatically receive a basic membership valid for the duration of 3 years. Post the 3 years membership, you are offered a basic membership with rights on an equal footing as founding members (50% discount).
NB: Founding Members and apartment owners have their own agreements.
Heimatt reserves the right to change the terms and conditions. Members are notified of changes before the new season starts.
Member information
When registering membership, a membership number is assigned to identify all members under the same membership, as well as membership account at Skigaarden and the closet in the locker room.
The following information will be registered:
- Full name of all members under the same membership
- mailing address
- mobile number
- e-mail address
- shoe size
Member Letter
The person responsible for the membership is automatically assigned for a digital membership letter containing information about Heimatt, events at Skigaarden etc. The membership information is sent out approx. once a month during the winter season.
How to become a member
If you want a private area for you and your family, we welcome you to Heimatt.
Applications are sent to the club, and membership is based on calendar year.
Heimatt is managed by a hostess - a person responsible for operation. Please contact you want more information at heimatt@skigaarden.no